Beware pre-existing condition exaggeration

Out of 10

My dog was treated 3 years ago for anxiety due to dental surgery. Now, my dog has IBD (irritable bowel disease) and is in a lot of pain and distress. Vet prescribed anti-anxiety meds, but Pets Best declined coverage because of a "pre-existing condition." There is no relation between dental surgery 3 years ago and a chronic bowel disease. Will not insure another pet with this company.

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Irritable Bowel Disease
Claim Amount
Under $100

West Highland White Terrier

Age of Pet
Over 8 years

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Posted: 03/23/2015

Hi Ken,
Unfortunately, medications such as Prozac, used to treat Anxiety, would not be covered under your plan since the condition manifested before the policy coverage went into effect. If you disagree with our claim decision, you have the option to appeal. We will need the completed form and written statement from the treating veterinarian, stating the behavior modification drugs are part of the treatment protocol for inflammatory bowel disease.

Thank you for being a Pets Best customer and we hope we’re able to help.


Pets Best Customer Care