Unprofessional Customer Service Reps

Out of 10

This is based on my encounter when I called in to cancel account. The customer Service Rep by the name of Yvette very rude and unprofessional. Trying to tell me my credit card was not charged when I clearly see it on my bill. She has no knowledge on how to deal with customers or their issues. I feel this changed my view on VPI and me wanting to stay. I glad this happened and now I can move on from their service.

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Claim Amount
Under $100

Pit Bull

Age of Pet
1 - 8

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