We've had a policy with VPI since our dog was a puppy (he's now 5 years old). We've been very happy with the service we have received over the years from VPI. Whenever I've called to inquire about something, the VPI rep has been very helpful and informative. I also like that I get an e-mail as soon as I submit a claim to let me know that my claim has been received. We've always recommended VPI to friends and family.