Our 3 yr old Rhodesian Ridgeback, Bamboo, was suddenly very ill with tremors, panting,vomiting blood. Luckily we are able to have him see the vet immediately and, after several tests, he was diagnosed with pancreatitis. A special diet and medications were prescribed and he's back to normal! Needless to say, the bills for his visits were substantial.
We submitted our vet bills to Healthy Paws and received a follow-up email that they required his medical history (since this was his first claim). Once we sent the file over, we received another email that the documents were received and the claim was being processed. A day later we received an email of the claim settlement-how much the reimbursement was with a detailed calculation explaining the reimbursed amount - and the check was received a couple of days later.
Healthy Paws is excellent in communicating the status of your claim until the claim is settled. The staff is exceptional in their compassionate approach to secure what they need to get you reimbursed as quickly as possible.
Our two dogs are covered by Healthy Paws insurance and we couldn't be happier with their product, the service we receive and their true concern for our pets' recovery.
Thank you Healthy Paws for loving our dogs almost (!) as much as we do!!!