The service was adequate - BUT... I enrolled my dog in this program when she was a puppy, got her vaccinations and had her spayed. I renewed the next year and used for vaccinations and an office visit for a rash which, as explained was essentially acne and once to see what options were available for motion sickness. The next year, we did not use any services, and I cancelled. None-the-less, they continued to bill my credit card despite attempts to resolve the problem. After my credit card expired, and their attempts to bill were refused because they did not have the correct expiration date, I was hounded by debt collectors (several over s period of about 2 years after cancelling) and they made negative reports to my credit over and over again.