My Cleopatra has gone through a nasty bout of pancreatitis. For a while, we thought we were going to lose her. VPI was very prompt in processing my claim. The expense was significant nearly two thousand dollars. I had to use a credit card to pay for it all, which would have been a financial bind, but VPI processed the claim quickly, providing me the money to pay back the credit card expense before the bill came due. I can't thank them enough. Their people are pet people and they are very caring and understanding.