After thorough research on pet insurance for our 8 week old Labrador puppy and Healthy Paws was at the top of the list. My wife was a bit skeptical because the coverage and low monthly premium seemed too good to be true. We went ahead and purchased the pet insurance through Healthy Paws, hoping that we would never have to use it. Unfortunately, we did have to use the insurance due to multiple issues in the past few months and our puppy just turned 11 months. We have lost count of how many times we had to go to the vet for blood work and x-rays. This was the test as to whether Healthy Paws was really too good to be true. They are amazing! Everything from communication to their customer service to the reimbursement process was great. They acknowledge and confirm anything we have submitted to them by email. If we have questions, the customer service representatives are knowledgeable and friendly. As soon as our reimbursement request is approved, we receive a check within a week. AND they have sent us a personal note to check in on our puppy, which we appreciated. The past few months have been stressful, but Healthy Paws never added to that stress. They truly live up to their words and commitment to their clients. THANK YOU, Healthy Paws!