My Golden Retriever Dakota suddenly lost the use of his back legs due to a bulging disc rubbing against his spine.Over the next 3 weeks I had him go through extensive tests and an operation to try and fix this problem. My best friend died after 3 weeks of tests and surgery, I am still devastated as it has only been 5 weeks since his passing. I called PetPlan the first week of his illness and they were more than helpful and understanding and through many more calls and submitting my claim they were caring nd helped me every step of the way. Dakota passed on 7/19/14 and I received my check from Pet Plan on August 18, 2014. I spend over $13,000 on his care and Pet Plan paid me the full amount of the Policy which was $10,000. I did not have to worry too long about how I was going to pay this money as Pet Plan came through for me. They are a wonderful and caring company and a great friend to have when you need them.