My cat Bentley has had several little illnesses since I got him - some dermatological issues, a little fever, etc. Recently, he ate a piece of a rubbery cat toy and needed surgery to remove it from his intestine. For all of these issues, PetPlan has always come through with timely reimbursement. In fact, the amount of money that I received from PetPlan for that surgery is equivalent to 9 years worth of Bentley's insurance payments! I have been very pleased with PetPlan's reimbursement of Bentley's medical bills, big and small.
If I had one complaint, it would be that the claims department seems to really scrutinize the invoices and try to find things that might be considered a specialty service in order to give the lower reimbursement rate. However, I have still received FAR more back than I have spent on the insurance, and I would recommend PetPlan to anyone.