Clear process, good coverage, great CS

Out of 10

Just as I was considering letting my policy lapse due to a recent increase in the premium and my dog's fortunate good health, she suffered an injury that requires ongoing therapy and treatment. From the beginning, PetPlan has been great about covering everything that is required to get my dog back on her four feet. Claims are easy to submit, and are usually processed within a week. They make clear what is covered and what is not. The only time I requested a reassessment for a claim, they quickly revisited my claim and ruled in my favor. Every interaction with the customer service—whether by email or by phone—has been exceedingly pleasant and helpful.
I first chose PetPlan over other companies back in 2010 because they were the only ones who covered alternative therapies like acupuncture and TCM. I don't know what the competitors are doing now, but I am glad to have stuck with PetPlan. Because I didn't make a claim above the deductible until this year, it's
been a bit of a "prepaid medical care," but that's kind of true with all insurance!

Especially as my dog is entering her senior years, the peace of mind PetPlan gives me has been invaluable. I am able to pursue the best care possible for my dog without compromise and fear. This wouldn't be true without insurance. I wish I had her policy!

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shoulder injury
Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
1 - 8

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