I own two cats and we haven't really used the insurance to its full potential other than yearly visits but still figured it was a good idea to have. My cat Kadabra was recently diagnosed with diabetes and needed multiple vet visists to check his blood sugar as well as a prescription for insulin and his syringes. Submitting the claim sheets were so easy since my vet does it for me and I have had updates from Embrace about each claim form I submitted. They have made this transition to a higher care level for my cat smooth and effortless. Thank you so much!!