Our dog was bitten by a rattlesnake. He had to have the anti-venom vial and spend the night at the hospital with an IV for pain & to keep him hydrated. It was a relief to know that we had Healthy Paws pet insurance to help us out. I was very pleased with the fast with my questions & the re-imbursement. Thankfully he is home with us & healthy! I have recommended this company to all of my friends with pets!!