Wellness Plan Drawbacks

2
Out of 10

I enrolled in the wellness plan for Banfield 2 years ago…As long as your pet does not have any problems the plan is fine hence "wellness plan." However if your pet needs a problem visit the plan does not cover anything….and…..the costs at the Banfied clinic are almost double the other two clinics I have used in the past year.. The reason for the review is BEWARE you are committing for a full year of payments …I tried to dance and the annoying representative just kept saying you signed up for this …..I would need to pay more money to cancel that to just cover the additional few months left…I'm sure it was in the tiny print that I did not read…I'm writing it here so others will know ahead of time

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Injury/illness
wellness plan limitation/
Claim Amount
$100 - $500
Breed

Golden Retriever

Age of Pet
1 - 8

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Posted: 03/27/2015
By: MW

This is related to the Banfiled Wellness Plan. My dog was under this plan since 2009 and last year Banfiled cancelled the wellness plan in December without telling me. They did send me a note to renewl my credit card number and I did and they collected two months of payments (the month I missed and the current month at that time). I was assuming the part I needed to be done is done because they took out money from my card without any problem. Because I set up an auto-payment and it was just $37.xx a month, I didn't really pay attention until recently I've noticed they stopped charging me. So this morning and called to see why my plan got cancelled, the customer service representative couldn't find out the cancellation why and willing to waive the "member fee" and let me re-enroll again but because my husband was the pimary account hold, he needs to call and confirm. Then lunch time came and my husband called me and told me that he called Banfield and they asked him to go to the hospital in person and enroll all over again. So I called the customer service, explained the situation and this time, the answer to me is to either enroll as a new pet under my name or my husband needs to go to the hosptal in person to ask if the manager willing to waive the fee. Sounds to me they care about the enrollment fee more than a customer of 7 years. I don't see anything I had done wrong to make them cancell the plan and I did what they asked me to do for them to collect monthy payment. The staff and doctors there are very helpful and nice but this Wellness Plan doesn't treat their loyral customers too well.

Posted: 03/16/2015
By: jean frank

THE SAME THING HAPPENED TO ME LIKE STACIA THE TOLD ME BECAUSE I CANCELRD THE CONTRACT I WILL HAVE TO PAY THEM BACK OR THEY WILL KEEP CHARGIN THE REST OF THE YEAR FOR THE CONTRACT. THEY ARE A BUNCH OF CROOKS.... PISSED OFF JEAN

BANFIELD ARE A BUNCH OF CROOKS.