We've been an Embrace customer for years, and I'm finally getting around to writing a review. Every single claim I've submitted has been handled in a fair and timely manner. I have received the entirety of reimbursements that are due under the terms of the agreement. I wish my personal medical plan were as responsive as Embrace is for our cats. It gives us great peace of mind that we will not have to face a difficult decision - based on finances - if one of our cats becomes seriously ill. We'll be able to do what is best for the cat. I can't speak highly enough about the great service we've received from Embrace.