Getting nothing but the run-around

Out of 10

We have had nothing but problems with PetPlan insurance. They have given us the run-around and very poor information. After six months and numerous calls trying to get our claim paid, today we were informed that none of our expenses are reimbursable. Apparently, Petplan has determined our dog had a pre-existing ear condition, which she did not. Our dog was seen for ear cleanings a few times in which our vet finally recommended a specialist for further review. Upon review, the specialist determined our dog needed an ear drum cleaning which was costly

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Ear Problem

Claim Amount
Over $1000

Labrador Retriever

Age of Pet
1 - 8

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