Unfair Coverage Practices!

Out of 10

We purchased Pets Best Insurance for our dog in July of 2013. This month, 11 months after purchasing the insurance, our dog tore his ACL and needed a replacement. We did not see the disclosure on the policy that stated that an ACL replacement would not be covered in the first 12 months of the policy. Needless to say, they wouldn't cover it. We accept this. Here's the issue, Pets Best's new policy is to cover the cost of an ACL replacement after only 2 WEEKS of purchasing a policy. So, someone who has paid 11 MONTHS into a policy gets NOTHING and someone who has only paid 1 MONTH CAN GET IT COVERED!!!

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ACL Replacement
Claim Amount
Over $1000

Portuguese Water Dog

Age of Pet
1 - 8

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Posted: 07/21/2014

Hi Shannon,We appreciate your feedback. We do have a policy stating that waiting periods may be reduced, but only after an examination with a vet showing no signs or symptoms. We hope that your dog is doing well.