I purchased the pet insurance after a particularly costly incident with both my dogs and have never regretted this, as recommended by my vet. I have made 1-2 claims per year based on various illnesses and injuries, and the customer service and support has been amazing! The reps truly care about your pet and even call to check in and see how the treatments are going. The claims were processed within days and the benefit explanations were very clear. I am very happy I chose ASPCA for my pet insurance coverage.