My little dog has developed several health issues in the last few years and Healthy Paws has always been very responsive. Claims are processed quickly and checks are usually received within a week of sending in a claim. The staff manning the phone lines have been very helpful when I called in with questions or directed me to the right person to answer my questions. A person gets back to me right away. The only thing that would make them better would be to cover the office visit fees, too.