I had been researching pet insurances for some time and thought I had found a great one. Needless to say when I sent in my first claim, all I got was the run-around. I cancelled with that insurance and started the elusive search again. This time I found Embrace. From the very beginning the customer service was astounding. I adopted sprinkles from a shelter and along with insurance for major illnesses I was seeking wellness insurance. She has skin problems and I was concerned about her scratching. Thanks to embrace wellness insurance I am able to get her nails clipped monthly and get reimbursed for this wellness service without any hassles. She still scratches from time to time but I feel better knowing that her claws are being maintained so she doesn't hurt herself.