I don't often write reviews of products or services. In the case of the service we received from Trupanion, I felt everyone should know what a great company they are to have on your side. One of our "kids" was diagnosed with pancreatitis, which means antibiotics, tests, fluids. The bills racked up. I submitted the claims for the visits and within two weeks, I had checks in hand. The latest claim I faxed to them at 9:00pm, the next day I had an email saying the check was on its way. I was very impressed and very pleased. Thanks Trupanion for the quick response and follow up!