I've had ASPCA insurance for my Basenji for several years. She's been in good health and I never had to make a claim. Then we had an strane lameness resulting in some hefty diagnostic expenses. I couldn't believe how rapidly ASPCA processed my claim. They even followed up via phone to make sure I'd received my check and confirm I was a satisfied customer, which I am! I only wish they offered insurance coverage on horses. Reasonable and customer oriented. It doesn't get any better. Definitely will keep this insurance active for my dog.