price adjustment due to utilization

Out of 10

I have had this policy for my pets since 2008 and have had claims. Within the past year 2 if my dogs needed ACL repairs. One had 2 legs and the other had 1 leg. I had a fear that their policy would be cancelled or premium raised. I just got the renewal and it went up over $200. When I called and asked about it of course they said it was about age and demographics. At this rate i will be priced out of insurance very fast

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ACL repair
Claim Amount
Over $1000


Age of Pet
1 - 8

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Posted: 07/21/2014

Hi Sharlene,we recently transitioned to a new underwriter that reviewed actuarial data and adjusted our rates according to which pets are most likely to need veterinary care. Some pets’ premiums increased, while others’ stayed the same or decreased. Please note that claims filing does not affect price. Our new plans offer annual deductibles and a wide variety of coverage levels, so you can still have great coverage for your pet at a price that suits your budget. There isn’t enough information here to contact you directly, so please call us at 877-738-7237 or Live Chat with us at and we’ll be happy to go over your plan options.