I had a dog that went in for a check up... Simply put they tried their very best to dump everything as preexisting conditions. Even though the conditions he had at the time of the visit displayed completely different sypmtoms. My dog had been brought in before with a swollen leg and Xrays were done. This time they did Xrays again, but he didn't have swollen legs, just a fever and lack of appetite. He was hospitalized and the total bill came out to be about $1,800. They were planning to send me a check for about $300. I asked for a detailed explanation of benefits as they were very vague about why they wouldn't cover certain items. The other reviewers on here maybe be hired or falsified. They only part of their story that is true is that they are quick with processing once they get the information they need. If this case works out and they decide to reimburse me for the correct amount, I will rewrite this review. As of now they are definitely not recommended.