Not sure where to start on my long list of compliments.
1 - They turn claims around faster than I can turn them in.
2 - Customer service is super friendly, helpful, and all of them have a great sense of humor
3 - The owner does follow-ups to make sure your claim process was smooth and painless, which it is very easy. She double checks to make sure we got all our reimbursement money back and on time.
4 - The rates compared to other pet insurance carriers are customizable to fit our budget. We picked one of the highest premiums for the first year, considering I just stopped by puppy from eating a rock yesterday.
To sum it up, I WISH OUR HUMAN HEALTHCARE PROVIDERS WERE THIS EASY TO WORK WITH! EVERYTHING IS TRANSPARENT AND YOU KNOW WHAT YOU'RE GETTING YOURSELF INTO.