I submitted three claims within a couple weeks for my Clumber Spaniel for ear infection, eye infection & hospitalization for ingesting a Tide POD. Healthy Paws quickly acknowledged receipt of each claim & processed them quickly. They are easy to reach if any questions come up. Their customer service is excellent & they always send a follow-up email to see how your pet is doing. I've had Healthy Paws insurance for both my dogs since 2010. I've recently add a kitten & added him to my policy.