Pets Best has been fantastic! They are extremely prompt on payment on claims. They are more expensive than some companies, but they reimburse so much more. My 19 year old cat recently passed away and I submitted the claim for the cremation. Not only did they promptly pay it, the took care of cancelling my policy without me having to make that difficult phone call. And they sent me a nice card. I strongly recommend this company. They're worth the extra cost!