I have had 4 dogs on healthy paws for several years now. They are amazing when you have to submit a claim. You get a live person to talk to that really seems to care and they even send a follow up email to see if your pet is feeling better. They are compassionate people and the reimbursement check is in the mail within a week!! I am so thankful for healthypaws pet insurance to help me care for my babies. its so nice to not put a price tag on my dogs health when I go to a vet!! I would never have a pet again without pet insurance.