This is my third claim with trupanion. I am impressed with the speed of the claim, I received my funds within 2 weeks of My dog having surgery. Call centre is also very helpful and able to answer questions, I was kept informed of status via email so I never had to worry if I would actually be paid or when. I would never be without pet insurance now. It such a good feeling to not have to worry about the cost of your pets care, and to give them the medical care they need when they need it not when you can afford it.