Laura Bennett and her team are always quick to respond and very helpful. Claims are a hassle free process and they make sure they follow up every time. Many times, I submitted a claim and forgot about it but Laura has always checked to see that I got the refund for the Wellness claim. If you are thinking about adding the Wellness program to your insurance policy--do it! You spend $300 to get $400---which is absolutely doable with a pet that needs check-ups, shots, dental, flea and tick meds, etc. Love this company and would HIGHLY recommend it to anyone needing wellness or regular insurance for their pet.