Our 5 month old baby French Bulldog Henry wasn't keeping any food down and losing weight rapidly. Within one week we racked up $1900 in vet bills between x-rays, blood work, ultrasound etc. To our dismay, it was only a food allergy and a double ear infection, but Healthy Paws asked no questions and within 10 business days we were cut a check for almost $1300!!! (Less our $100 deductible, 3 office visits and a RX food he was given) It gave us such a piece of mind that we would be reimbursed most of the out of pocket costs and that our baby who means the world to us will always have top notch medical care. Not only were they wonderful with the reimbursement process, I had made several phone calls during because this was my first claim and I wanted to make sure everything was received and they had all they needed. The customer service I experienced before, during and even after was the best I have ever seen. If only all companies had the same customer service as Healthy Paws, the world would be a much better place!