Trupanion was so easy to deal with. I called in twice, once before we went to the Vet with Sarge and after when I was ready to submit the claim forms. Both folks I spoke to were truly caring about Sarge, his illness and that he would be OK. Also that I had everything I needed. We were traveling at the time so offered lots of options to help with the process. Sarge needed tests and medication and it was all covered. our claim was acknowledged as soon as they received the paperwork. The cheque to cover the expenses was waiting for us when we got home. And YES Sarge is feeling better. So pleased we got Trupanion.