My dog, Chip, had to spend two nights in emergency care with severe stomach issues and dehydration from undetermined cause. Healthy Paws walked me through what would be covered -- pretty much everything other than the exam and deductible, including ultrasound diagnostic testing! And, all I had to do was snap a photo of my invoice to file my claim electronically. My reimbursement check was processed before Chip finished her anti-biotics! The representatives I spoke with and who sent the claim payment information all asked about Chip and how she was doing in every conversation. It was a very supportive experience all around.