We have been so appreciative of the regular communication and prompt processing of our claims for our beloved Bailey. I was hesitant for years to take out pet insurance as I had heard that not much was covered. This has not turned out to be the case. After Bailey's surgery, we received a check within six days. If I have a question, even on a weekend, I get a reply which is so helpful. Bailey and Buttercup are remembered on their birthdays, etc. I recommended this company to a friend, and she, too, has been happy with the service. We are so grateful that we were introduced to Healthy Paws.