In the middle of a serious medical crisis, I forgot I even had pet insurance because I was so worried about my dog. I faxed the form to the Vet hospital Monday night and on Wednesday night I had a response from healthy paws with an explanation of payment. The check arrived one week later. Amazing turn around. Then to my surprise I received an email asking about my Doug's recovery from healthy paws. It makes you feel like they care about your pets as much as I do. I am telling everyone to get healthy paws pet insurance.