My dog became very ill, vomiting, falling over and very lethargic. After an entire day at the vet getting multiple tests and IV fluids, he was much better. However, the bill was over $500. Healthy Paws processed my claim within 2 days and sent me an e-mail informing me of how much I was being reimbursed, as well as a follow up e-mail to see how he was doing. I have had another insurance previously, and I have to say that I am extremely impressed about the service that we received and the ease at submitting the claim. I am very glad that I switched to Healthy Paws, and I would strongly recommend them to others.