I have never had pet insurance before, but when I adopted two Weimaraner puppies I decided to get some. After quite a bit of research I decided on Healthy Paws. A few weeks ago I had to make my first claim. One evening when I arrived home from work, Helmut had a laceration on his side, no doubt caused by his brother in some way. It was not bleeding and was about the size of a fifty cent piece. Before I took him to vet, I went on-line to the Healthy Paws web site and printed out a personalized claim form for Helmut, it was so easy. The Vet decided he needed five or six stitches. He is not the best of patients, so he had to be sedated, just a local would not work. When I picked him up later the office staff faxed all the necessary forms to Healthy Paws. Unfortunately he managed to pull out two stitches overnight, so we made a trip to the emergency vet for more stitches. They filled out his personalized claim form and I faxed it and the itemized bill. Within two days I had an e-mail from Healthy Paws saying the claims were being processed. I received my reimbursements within seven to ten working days. I could not be happier with the service.