Poppy and I fell down the stairs and she broke her leg. I rushed her to the emergency and an X-ray was done, it was a break above the elbow and she'd need surgery to fix it which could cost upwards of $5,000. I was panicking I didn't have that kind of cash on me so I called Trupanion and they arranged with the hospital to pay them directly and the surgery was performed. Unfortunately the leg couldn't be saved but through it all Trupanion was super responsive, helpful and compassionate. Best insurance experience I've ever had.