My French Bulldog celebrated her fifth birthday by acquiring a skin infection around her eye that had not one, not two, but three components (bacteria, yeast and mites). Not surprisingly, this required multiple vet visits and prescriptions.
As soon as I started filing claims, Embrace was (as they always have been in the past) prompt and diligent in processing them. I received frequent updates on the status of my claim, including an apology when the processing took longer than they had anticipated, and a full explanation of what my refunds were and why. There were no hassles or second-guessing.
My veterinary clinic also loves working with Embrace. Very happy clients all around.