Our Chocolate Lab, Cosmo had a growth on eye lower right eye lid. We were nervous her having surgery. Our vet did an excellent job on the surgery and you can barely tell she even has stitches on her lower lid. Our vet's office offered to FAX our claim and proof of invoice paid to Pets Best Insurance. Within hours, I called to see if they got the paper work. I was treated very nicely, and Bryn even asked how Cosmo was doing. I am very satisfied with the coverage we have chosen years ago, and love the way the CSR's seem like family. I highly recommend PETS BEST INSURANCE.