I was a PurinaCare customer, and just completed two claims with 24PetWatch under my old Purinacare plan. I have to say they processed the claim in a timely manner. So far, I'm impressed with the turnaround time. I only wish they had a website to see the claim online, but other than that, it's great.
That being said, I have yet to receive a renewal from them, my first one is due in October. I've called a few times to see if they can provide details, but all I am told is that I will have an offer of insurance that is similar to what I had with Purinacare. I'm in California, and what they offer today for CA customers is nothing like what I have with PurinaCare.