My cat had a urinary obstruction & ensuing cystitis. This required several visits to my Vet and then the university vet hospital. I was not happy with how my claims were handled; It took months of contacting VPI; and when my credit card updated to a new expiration date, VPI dropped my cat's coverage and would not accept the new exp. date. Obviously, I could not get him health insurance for the last 8 years of his life. It was clear to me that they dropped him because of the claims that had been filed.