Lengthy process

Out of 10

Very unhappy with the amount of time Trupanion took to process my claims.

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Claim Amount
Over $1000

Pit Bull

Age of Pet
1 - 8

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Posted: 10/04/2013

Absolutely understand your frustration with the processing time. While we do our best to process claims as quickly as possible, first claims tend to take about 3-4 weeks as we have to gather your pet's past medical history and review it. It looks like in your case, it took a bit longer as we had to make repeated requests for some of Max's records.

The good news is that once we have the records, we keep them. That means for future claims, we should just need any updates to the records and the claims should be processed much more quickly.

I hope Max is feeling better!