We have had a very upsetting week. It started when our beloved chocolate lab, Riggs got sick. It ended with a denied claim for more then $2000 in medical expenses from Trupanion. We have had this policy with them for over 3 years. We have done everything right.
They had no problem covering him and taking our money every month. The real problem was that they blind-sided us. I know you should never trust an insurance company, but I really believed they were different. If we had any warning at all that they were the same as any other big business, we could have come up with a payment plan at the vet or opened a credit card. We do not have extra money at the end of the month. But instead, we walked in there with all of our pennies in hand...thinking someone out there had our back. "Trupanion will have our back."
But they didn't.
They didn't even help with the diagnostic part of finding out what was wrong with our dog. Or the medications he needed during that time. Nothing.
It makes me sick to think that we have been paying them over $100 a month on top of all the health bills we have. It makes me sad to think that we were taken advantage of by another big business. I have been doing a lot of research on their company and the CEO Darryl Rawlings. It seems he was featured in Fortune magazine and countless other entrepreneurial publications. Congratulations on making a very high end living off of letting down middle class people trying to take care o