I had insured my two dogs and kitty cat with other providers but I usually found that, after paying premiums for years, when it came time to use the insurance policy, the reimbursement process often was laborious and, in many cases, the company would not cover a cost which seemed to have been included. Plus these companies would try to get out of paying for care once the policy renewed by then classifying it as a "pre-condition." My experience with Healthy Paws has been completely different. The company has kept its word on its advertised promises and has handled all of my claims very expeditiously. I have been impressed by the company's ethic and how it has helped taken care of my furry family members. The only minor problem I had was with some files sent by our veterinarians to Healthy Paws but this was eventually resolved to everyone's satisfaction. Overall I have been very impressed with Healthy Paws and would recommend the company over any other pet insurance plan with which I am familiar.