I've heard and lived through countless pet insurance nightmares, and Healthy Paws is single handedly putting most of the competitors to shame! My almost 2 year old cat had some skin and urinary track problems and I ended up with close to a $1000.00 bill. I filed the claim on Sunday, and received it's already in review within a few hours. The following Tuesday, a representative called me just to ask how my cat is doing and nothing else which shows they actually care about their customers and the well being of their pets. Today (a week later), I received a nice email with a reimbursement breakdown of my claim. When I was choosing my cat's pet insurance, the duration of claim process was definitely one of my top concerns and I am very happy Healthy Paws delivers their promise: within 10 business days to process the claim! I HIGHLY recommend every pet owner to get a pet insurance, and I would recommend nothing but Healthy Paws moving forward. THANK YOU!