We did our research before buying our pet insurance for our 8 year old shepherd-retriever mix rescue. Fortunately for us and him, we settled on PetPlan Plus. I can't say how thankful I am that we had our policy first of all, but secondly I'm so glad it was with them. Our poor boy had to go through some difficult health issues along the way, but PetPlan made it so much easier to deal with both financially, and emotionally. Because of our insurance, we didn't have to think about whether we could treat him or not, which is a terrible situation to have to be in with a pet. His bills added up very quickly to a staggering amount, but PetPlan covered 80% of everything, and got the checks to us very quickly without any hassle or problems. Their online and over the phone customer support was tremendous and the people truly cared about the well being of my dog. The forms were easy to submit and if our vet didn't fill something out properly,I was alerted via email right away so that payment never got delayed. I can't recommend them enough. Our sweet boy passed away recently, but if not for our insurance, we could not have afforded to give him the treatment he needed to maintain the quality of life that he had for nearly as long.