Our experience has been great so far with our new puppy. We have only used our Wellness benefits so far and hope to keep it that way! The Embrace team has been very helpful in communicating the status of our claims and answering our initial questions about claims processing. The Wellness benefits have been helpful in budgeting our costs with a new puppy. We've never had pet insurance before but have had goldens in the past and thought we would see if the insurance helped this time around.