very good follow-up

10
Out of 10

It took awhile to get the claim paid, but it was the fault of the vet, since he did not get the records to Embrace in a timely manner. Embrace kept up with polite reminders to us that they couldn't process the claim, until the vet got them the records. As soon as we resolved the situation with the vet, the claim was quickly closed by Embrace

Did you find this review helpful?
Injury/illness
tapeworm
Claim Amount
$100 - $500
Breed

Domestic Shorthair

Age of Pet
1 - 8

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