I recently submitted a wellness claim for my dog's dental cleaning. Even though the paperwork didn't get there right away and I had to resubmit (I think that was either a technological glitch or the vet's error) the claim was still processed quickly and efficiently, within a week. Embrace covered the full amount allowed by the Wellness policy. So easy. One of the reasons I chose Embrace was because the Wellness policy includes dental cleanings; I'm so happy that the process went so smoothly!
Every time I have called Embrace with a question, representatives have been courteous and helpful. They even respond to emails. It's a great feeling knowing you're dealing with a real person, when so many companies are automated and don't offer human interaction for difficult questions!
Although I hope I won't have to submit claims in the future (I want my dog to stay happy and healthy!!), if I do, I'll have peace of mind knowing that Embrace is such a friendly and honest company.