Within 3 days of bringing home our new puppy, he almost died of distemper. Although he checked out normal at the vet on the way home from the breeder, and he came with a complimentary pet secure trial, we were extremely disappointed that because the vet had not activated the insurance on the day of the exam, they were not able to compensate. How do we have any control over when the vet faxes in the activation??????? very unfair.
Cavalier King Charles Spaniel